Compliance
How we keep your account and your money safe
The checks we carry out, the policies that govern your account, and what to do if something goes wrong.
Who we are
Elite fx Capital Ltd. is registered in Saint Lucia as an International Business Company.
We follow the anti-money laundering and counter-terrorist financing laws that apply to us in Saint Lucia, and we do not accept clients from restricted jurisdictions.
Our approach
Every client and every payment goes through the same checks. They protect you, and they protect the financial system.
Know your client
We verify your identity and address before you can trade or withdraw. We usually review documents within 1 business day.
Sanctions and PEP screening
We screen every client against international sanctions and politically exposed person lists, at onboarding and on an ongoing basis.
Payment checks
Payments must be in your own name, and withdrawals go back to the method you paid with wherever possible.
Segregated client funds
Client money is held in segregated accounts, separate from the company’s own money.
Negative balance protection
On every account. You cannot lose more than the balance in your account.
Records kept for 7 years
We keep identity and transaction records for seven years after our relationship ends.
Policies and legal documents
These documents form part of your agreement with us. Please read them before you open an account.
Making a complaint
If something has gone wrong, tell us. We take every complaint seriously and handle it fairly.
- 1Email our compliance teamWrite to [email protected] from your registered email address.
- 2We acknowledge itWe confirm we have received your complaint within 1 business day.
- 3We investigateWe review your account records and may ask you for more information.
- 4You get our answerWe send our final response in writing within 15 business days.
Please include
- your full name and account number;
- the date and details of the problem;
- the outcome you are looking for; and
- any supporting documents, such as screenshots or payment receipts.